FAQ

What do we provide?

At Kease we offer luxury residential leasing solutions available for daily, weekly, or monthly rentals. You can book our residential units easily and with less complicated procedures.

Where are Kease’s units located?

Currently, we offer our services in Riyadh only, and our residential units are in various areas of Riyadh.

What makes Kease special?

In Kease, we are keen to provide premium services that reflect the convenience requirements of our guests, therefore we choose our residential units based on:

- Units’ safety.

- Luxurious and elegant units.
- Locations of our residential units.
- Smart entry.

What are Kease free services?

- Free Internet.

- Free Parking.

- Free Netflix and Shahid.

How to book with Kease?

At Kease we offer many booking options to ease the booking process for our guests:

- Booking through the website: www.Kease.io

- Booking through Kease App.

- Book through calling customer service 920033775 .

How do I know if my booking is confirmed?

If you complete all your booking steps, you will receive a text message from kease showing your booking details.

You can also visit Kease Website or App to review your booking details by clicking on the "My Bookings" option.

How to enter the unit?

At Kease, we combined residency services and artificial intelligence services.

All Kease units are equipped with smart door locks, and you can only open the door with an access code shared with you in an SMS 24 hours prior your booking.

How can I view Kease units?

You can view the unit details by visiting our website or Kease App, such as the locations, photos and additional services.

When can I check-in and check-out?

Check in time from 3pm to 12am – check out time until 11am.

Can I check-in before 3:00 PM?

Yes, If the unit is ready and available.

Can I delay the check-out time?

Yes, you can with an extra charge (150 SR per hour)

Does it require creating an account with Kease to complete the booking?

It doesn't require creating an account, but we urge our guests to do so to follow up and manage your bookings.

Kease payment methods?

You can complete the payment through the website or app using:

- Mada

- Mastercard

- Visa

- Appel pay
- Tabby

Kease Cancellation policy?

Bookings can be cancelled 24 hours prior to the booking day for unpaid bookings.

For more about : Cancellation policy

Is smoking allowed in Kease units?

Smoking or Shisha is not allowed inside the units, and this will result in a fine of 500 SR.

Are pets allowed in Kease units?

Pets are allowed under special conditions. To know these, please contact our customer service team.

What are Kease laws and what do they entail?

- If the guest causes any damage to the residential unit or its furniture, they will be required to compensate for the value of the damage.

- Kease is not responsible for any lost items after check-out.

- Delayed payment of dues in the event of an extend stay may result in the tenant being asked to vacate the unit at any time until payment is made.

- Smoking or Shisha is not allowed inside the units, and this will result in a fine of 500 SR.