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FAQ

What do we provide?

At Kease we offer furnished residential units for daily, weekly and monthly stays, plus apartments for yearly lease in Riyadh. You can book through the website or the app in minutes, without lengthy procedures.

Where are Kease’s units located?
Currently, we offer our services in Riyadh only, and our residential units are in various areas of Riyadh.
What makes Kease special?
In Kease, we are keen to provide premium services that reflect the convenience requirements of our guests, therefore we choose our residential units based on:
- Units’ safety.
- Luxurious and elegant units.
- Locations of our residential units.
- Smart entry.
What are Kease free services?

In Kease-managed units: free internet, free parking, and Netflix and Shahid subscriptions.

For units operated by our partner hotels and serviced-apartment operators, the included services are listed on each unit's page.

Does Kease offer monthly and yearly rentals?

Yes. Kease lists hundreds of fully furnished units for monthly rent across more than 20 districts of Riyadh, with prices starting from about 5,000 SAR per month, as well as apartments for yearly lease starting from about 49,000 SAR per year.

Browse monthly rentals or yearly rentals and filter by district, budget and number of bedrooms.

Who operates the units listed on Kease?

Kease is a marketplace: alongside the units Kease manages itself, we list units from licensed partner hotels and serviced-apartment operators in Riyadh. The operator type is shown on each unit's page.

Whoever operates the unit, your booking, payment and customer support all go through Kease.

I own units or run a hotel. How do I list on Kease?

Apply through the Become our partner page or contact customer service on 920033775. Our team reviews the units, and once approved they appear in Kease search for daily, monthly or yearly bookings. Hotels and operators with their own systems can also connect through the Kease partner API.

How to book with Kease?
At Kease we offer many booking options to ease the booking process for our guests:
- Booking through the website: www.Kease.io 
- Booking through Kease App.
- Book through calling customer service 920033775 .
How do I know if my booking is confirmed?
If you complete all your booking steps, you will receive a text message from kease showing your booking details.
You can also visit Kease Website or App to review your booking details by clicking on the "My Bookings" option.
How to enter the unit?
Kease-managed units are equipped with smart door locks: you receive an access code by SMS two hours  before check-in and open the door with it, no key handover needed.
For units operated by our partner hotels and serviced-apartment operators, check-in is handled by the operator and the instructions are sent with your booking confirmation.
How can I view Kease units?
You can view the unit details by visiting our website or Kease App, such as the locations, photos and additional services.
When can I check-in and check-out?

Check-in from 3 PM to 12 AM, check-out until 11 AM, unless different times are stated on the unit's page.

Can I check-in before 3:00 PM?
Yes, you can check in before the scheduled time. The following fees apply based on our policies:
  • 120 SAR: If checking in less than 4 hours early.
  • 300 SAR: If checking in more than 4 hours early.
We recommend contacting us in advance to confirm early check-in availability for your unit.
Can I delay the check-out time?
 Yes, the first hour is free, then 99 SAR is charged per hour until 2:00 PM. After that, a full night's rate will be charged.
Does it require creating an account with Kease to complete the booking?
 Creating an account is required in order to follow up and manage your bookings.
What is the minimum stay for a monthly rental?

Usually one month. Some units set a longer minimum, and others accept shorter stays at a different rate. The minimum stay is shown on each unit's page.

What does the monthly price include?
  • Full furnishing: bedroom and living-room furniture, appliances and kitchen essentials.
  • Water and internet are included in most units (check the unit's page for consumption caps), but electricity is paid by the tenant. 
  • No setup costs: no meter transfers, deposits or waiting for internet installation.
  • Basic maintenance is covered by the owner or operator, but the tenant is responsible for repairs caused by misuse or breakage. 
Periodic cleaning varies by unit: included in some, offered as a paid extra in others.
How do I book a monthly stay?

The same way as a daily booking: open monthly rentals, choose the unit, set your check-in date and the number of months, then confirm and pay online. The stay is managed as a booking, not an annual lease, so there are no contract procedures and the unit is handed over ready to live in.

Can I extend my monthly stay?

Yes, subject to the unit's availability. Ask about extension as early as possible so the dates can be secured. Stays longer than three months usually get a better rate.

Are the yearly apartments furnished?

Most yearly apartments are unfurnished, but furnished options on a yearly lease are also available at a higher price. Use the filters on the yearly rentals page to choose.

Monthly rental or yearly lease: which one suits me?

It depends on how long you will stay and how much flexibility you need:

  • One to six months: monthly rental. The unit is furnished and ready from day one, with no furniture or setup costs.
  • A confirmed year or more: yearly lease. Lower effective monthly cost and more stability.
  • Undecided: start monthly, get to know the districts, then commit to a yearly lease.
Kease payment methods?
You can complete the payment through the website or app using:
-  Mada
-  Mastercard
-  Visa
-  Appel pay
- Tabby 
Kease Cancellation policy?
Bookings can be cancelled 24 hours prior to the booking day for unpaid bookings.
For more about : Cancellation policy 
How is monthly and yearly rent paid?

Monthly stays are paid online per month through the website or app using the same payment methods as daily bookings.

Yearly leases can be paid annually, semi-annually or quarterly depending on the unit and its owner. The payment schedule is shown before you confirm. Cancellation terms differ per unit, so read them before paying.

Is smoking allowed in Kease units?
Smoking or Shisha is not allowed inside the units, and this will result in a fine of 500 SR.
Are pets allowed in Kease units?
Pets are allowed under special conditions. To know these, please contact our customer service team.
What are Kease laws and what do they entail?
- If the guest causes any damage to the residential unit or its furniture, they will be required to compensate for the value of the damage.
- Kease is not responsible for any lost items after check-out.
- Delayed payment of dues in the event of an extend stay may result in the tenant being asked to vacate the unit at any time until payment is made.
- Smoking or Shisha is not allowed inside the units, and this will result in a fine of 500 SR.